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Application Management Services (AMS)
You don’t have to manage your Salesforce platform alone.
Let our Salesforce certified experts help you! As your business needs evolve, you may find it difficult to manage the latest updates without a consultant. Our AMS services will be here to enhance your platform while your team can focus on more urgent tasks.
Our experts will have a collaborative approach in helping you gain higher ROI and providing an efficient CRM setup.
Email-to-Case Service Cloud Ticketing System
By automating manual B2B sales processes, we significantly expedited the turnaround time by 99%.
Assistance in deployment to production environment
Our team is here to help with the administration in your Salesforce environment and assist in the deployment of new features and updates.
Service Level Agreement (SLA) that supports your business operation times
We comply with the preferred direction in a current project and always adjust to whatever businesses or organizations have in mind.
Our certified experts assist in all administration task
They assist in various tasks that include setup, data management, and analysis.
Our certified experts work collaboratively to resolve tickets within the SLA
Our Salesforce experts would close tickets within analysis and resolution made, including productive hours spent.
Reduction of fixed operating costs
AMS is cost-effective since it lets you avoid hiring full-time personnel.
Root Cause Analysis and resolution notes provided on case threads
We guide users when it comes to difficulties in the cases provided
Flexible subscription model to suit your business needs
Through our flexible approach, we can work at your team’s own pace or time frame.
New features and updates configured in client’s sandbox
Our Salesforce experts test and create different workarounds, check if it works, and execute it efficiently.
Fully certified Salesforce experts
They have years of experience with hands-on implementation and service support.
Let’s get in touch.
General AMS Services Include:
THIRD PILLAR recognizes the importance of your Salesforce Automation project and the value of your investment. That’s why we offer Applications Management Services (AMS) support!
With this service, your Salesforce will run as intended without the additional cost of another full-time personnel. We offer several AMS packages to suit your business needs.
Level 1 and/or 2 Support
Responding to and resolving inquiries, incidents, and issues.
Customization and other simple to medium setups fall under the category of administration and simple enhancement.
- System administration
- Incident & Problem Management
- Service Request Fulfillment
- System Administration Training*
- Solution Road Mapping*
*Applicable to certain packages only
To guarantee our Service Delivery, we have the following in place:
• Service Level Agreements (SLAs)
• Agreed Turn Around Time (TAT)
for Service Request
We value our human-centered approach, therefore we offer:
• Monthly AMS cadence with our Customers
• Availability of our Customer Engagement team to address any issues or concerns that need to be escalated.