Telecommunications
Power Up Your Telecommunications Business with Digital Solutions
Win Customers Through Advanced Technology and Data-driven Strategies
Telecommunications companies face new challenges in the ever-changing market. From changing customer requirements to rising operating costs, companies struggle with these problems. Third Pillar helps you overcome these challenges through our digital solutions. From robust CRM software, advanced data management, and innovative business technology, telecom companies gain advantages they need to edge out the competition.
Advantages of Digital Solutions in the Telecommunications Industry
Third Pillar’s innovative and fully customizable software allows you to achieve your business goals and objectives. As we transition your company into the digital era, our robust solutions provide the following benefits:
- Quickly resolve issues and answer inquiries by consolidating billing, order, and service management systems
- Easily access and integrate high-quality and relevant customer data with strategies and business decisions
- Monitor and modify launched campaigns to ensure efficiency and productivity
- Increased revenue through improved database marketing response rates, better engagement of customers, more cross- and up-selling, and decreased churn
- Novel tools for customer retention, forecasting of customer behavior, and faster time to market
- Find and capitalize on opportunities by gathering enough data and insights for analytics and forecasting
- Early discovery and identification of trends and customer needs for quick realignment of resources to meet these demands
Solutions to Transform Your Telecom Business Enterprise-wide
Our comprehensive solutions improve efficiency and productivity for all business processes and areas in the telecommunications sector.
Human Resources
Effortlessly handle HR processes and collaborate with employees for better talent hiring and development and employee relations and retention.
Finance
Through automation and real-time analysis of financial data and processes, our novel systems help in translating them into actionable strategies for the organization.
Analytics
Consolidate and organize various data sources, consequently performing in-depth data analysis, predictions, and processing in a single platform.
Database and Data Management
Easily access and manage data on multiple devices and platforms, including web and mobile
Application Development and Integration
Create and customize robust and sophisticated applications for business and technology services.
Third Pillar’s Digital Solutions Features
We collaborate with our clients in accessing and leveraging new technology to address emerging customer needs, hastening time to launch products, gaining high-quality data and insights, and improving security. From various financial institutions, banks, wealth management firms, and insurance companies, we help them rise above their competitors in terms of technology.
Customer Database
Comprehensive database on customer profiles, behaviors, and interactions to allow seamless issue resolution, billing, ordering, and servicing.
Customer Care and Billing System
Easy access and management of billing and payments, including customer histories, checkout invoices, and account balances.
Data Collection and Analytics
Artificial intelligence and machine learning give you relevant insights from high-quality data that you can use to create and deploy effective strategies and business decisions.
Issue Resolution
Intuitive system in proactively closing issues and trouble tickets from review, escalation, and resolution.
Case and Activity Monitoring
Continuous monitoring of customer cases thus expedites time to resolution for issues and negative situations.
Marketing Strategies
Development and execution of targeted marketing campaigns to high-value clients to improve the profitability and effectiveness of campaigns.
Sales and Contract Management
Seamless management systems to expedite sales cycles, maximize productivity, and improve direct, indirect, and online channels.
Partner Relationship Management
Solid collaboration among partners to share critical information to ensure customer satisfaction and alignment with strategies.
Commissions Management Functionality
Implementation of incentives for company partners in launching and selling new products and services.
Successful Implementations
Read on about our previous success stories and discover how we reshaped businesses across various industries.
