Telecommunications

Power Up Your Telecommunications Business with Digital Solutions

Win Customers Through Advanced Technology and Data-driven Strategies

Telecommunications companies face new challenges in the ever-changing market. From changing customer requirements to rising operating costs,  companies struggle with these problems. Third Pillar helps you overcome these challenges through our digital solutions. From robust CRM software, advanced data management, and innovative business technology, telecom companies gain advantages they need to edge out the competition.

Advantages of Digital Solutions in the Telecommunications Industry

Third Pillar’s innovative and fully customizable software allows you to achieve your business goals and objectives. As we transition your company into the digital era, our robust solutions provide the following benefits:

  • Quickly resolve issues and answer inquiries by consolidating billing, order, and service management systems
  • Easily access and integrate high-quality and relevant customer data with strategies and business decisions
  • Monitor and modify launched campaigns to ensure efficiency and productivity
  • Increased revenue through improved database marketing response rates, better engagement of customers, more cross- and up-selling, and decreased churn
  • Novel tools for customer retention, forecasting of customer behavior, and faster time to market
  • Find and capitalize on opportunities by gathering enough data and insights for analytics and forecasting
  • Early discovery and identification of trends and customer needs for quick realignment of resources to meet these demands

Solutions to Transform Your Telecom Business Enterprise-wide

Our comprehensive solutions improve efficiency and productivity for all business processes and areas in the telecommunications sector.

Human Resources

Effortlessly handle HR processes and collaborate with employees for better talent hiring and development and employee relations and retention.

Finance

Through automation and real-time analysis of financial data and processes, our novel systems help in translating them into actionable strategies for the organization.

Analytics

Consolidate and organize various data sources, consequently performing in-depth data analysis, predictions, and processing in a single platform.

Database and Data Management

Easily access and manage data on multiple devices and platforms, including web and mobile

Application Development and Integration

Create and customize robust and sophisticated applications for business and technology services.

Third Pillar’s Digital Solutions Features

We collaborate with our clients in accessing and leveraging new technology to address emerging customer needs, hastening time to launch products, gaining high-quality data and insights, and improving security. From various financial institutions, banks, wealth management firms, and insurance companies, we help them rise above their competitors in terms of technology.

Third-Party Integration

Customer Database​

Comprehensive database on customer profiles, behaviors, and interactions to allow seamless issue resolution, billing, ordering, and servicing.

Third-Party Integration

Customer Care and Billing System

Easy access and management of billing and payments, including customer histories, checkout invoices, and account balances.

Third-Party Integration

Data Collection and Analytics

Artificial intelligence and machine learning give you relevant insights from high-quality data that you can use to create and deploy effective strategies and business decisions.

Third-Party Integration

Issue Resolution

Intuitive system in proactively closing issues and trouble tickets from review, escalation, and resolution.

Process Automation

Case and Activity Monitoring

Continuous monitoring of customer cases thus expedites time to resolution for issues and negative situations.

Analytics and Reporting

Marketing Strategies​

Development and execution of targeted marketing campaigns to high-value clients to improve the profitability and effectiveness of campaigns.

Risk Management

Sales and Contract Management

Seamless management systems to expedite sales cycles, maximize productivity, and improve direct, indirect, and online channels.

Security

Partner Relationship Management

Solid collaboration among partners to share critical information to ensure customer satisfaction and alignment with strategies.

Omnichannel Experience

Commissions Management Functionality

Implementation of incentives for company partners in launching and selling new products and services.

Successful Implementations

Read on about our previous success stories and discover how we reshaped businesses across various industries.

Globe: A Leader in Telecommunications

Leveraging our best-in-class solutions, we assessed Globe’s telecom service provider processes and advised on areas to improve.
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Healthcare

Our innovative and custom technology services expedited drug development cycles, easily adhere to laws and regulations, and leveraged real-time data analytics on sales and users
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Real Estate

We provided consultation in customer experience and improved productivity of managers and users in both real estate and construction businesses.
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