Service Cloud

Service Cloud lets you address customer issues anywhere, whether you’re at home, on-field, or in the office. It maximizes agent efficiency and tracks cases to meet your audience’s needs based on their preferences.

The World’s #1 Trusted Service Solution

Service Cloud lets you address customer issues anywhere, whether you’re at home, on-field, or in the office. It maximizes agent efficiency and tracks cases to meet your audience’s needs based on their preferences.

  • Unified dashboard with 360-degree customer view across all departments
  • Increase customer satisfaction through any channel (messaging, video, chat) touchpointsEnhance customer service through knowledge articles, quality interaction, and customized customer engagement

 

 

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Benefits

  • Simplifies the app development process for a quick market implementation
  • Build apps with fewer codes and more clicks with low code app builders
  • Mobile-friendly to users
  • High level of security 

Average Customer Success Metrics Achieved After Implementing Salesforce

0 %
Increase in Customer Satisfaction, Customer Effort or Net Promoter Score​
0 %
Decrease in Service/Support Costs​
0 %
Increase in Sales Revenue Source by Service/Support Organisations​

Why Service Cloud?

Service Automation

Automate time-consuming clerical tasks, internal processing, and escalations

AI-Driven Insight

Helps insight reporting for better decision-making

Omni-Channel Interface

Integrated with different communication channels to interact with the customer (video, chat, call)

Rapid Customer Solutions

Streamline workflows and find key articles, topics and experts to support customer service agents

Speed to Market

Most innovative CRM platform with solution upgrades and updates three times a year

Customer Focused

Salesforce’s success is based on the success of its clients: all feature implementations cater to customer feedback and data-driven analysis

Industry Leader

Salesforce has a proven track record of industry- leading services acknowledged by multiple entities (Fortune, Forbes, Future 50)

Why choose Third Pillar to implement Salesforce?

At Third Pillar, we have a team of subject matter experts and Salesforce Certified Consultants who are dedicated to helping businesses implement and optimize their Salesforce CRM systems. 

Here are just a few reasons why businesses should choose Third Pillar:

  • Expertise: Our team has years of experience in Salesforce CRM implementation and customization, and we stay up-to-date on the latest best practices and trends.
  • Managed services: We offer managed services to help businesses optimize their Salesforce CRM systems and ensure they are running at peak performance.
  • Partnership with Salesforce: We work closely with Salesforce to deliver the best outcomes for our clients.

With our help, businesses can streamline their processes, improve their customer experience, and drive growth.

 

Third Pillar is an official Consulting partner and Authorized Cloud Reseller of Salesforce, with Certified Consultants ready to serve you!